Effective Date: October 09, 2025
Last Updated: October 09, 2025
Welcome to Vmdmart Group (“we,” “our,” or “us”).
We value your trust and are committed to protecting your privacy and personal data.
This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use any of the following mobile applications and services operated by us:
Vmdmart – Customer/User App
Vmdmart Seller – Merchant/Seller App
Vmdmart Delivery – Delivery Partner App
and our official website: https://vmdmartapp.com/
This document has been created in full compliance with:
Google Play Developer Policy Center (Data Safety Section 2025)
General Data Protection Regulation (GDPR - EU Regulation 2016/679)
Information Technology Act, 2000 (India)
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
By downloading, installing, and using any of our apps, you agree to this Privacy Policy and the practices described herein.
We collect various types of information from users, sellers, and delivery partners to enable the functionality of our platform. The data collected depends on the app you are using and your role.
When you use the Vmdmart app (Customer/User App), we may collect:
Personal Information
Name, email address, mobile number, and password
Profile photo (optional)
Location Data
Approximate and precise location to identify your address, display nearby stores, and deliver orders accurately
Device and Technical Information
IP address, device model, operating system version, app version, and other diagnostic data
Payment Information
Payment details such as transaction ID, payment mode, and related metadata, shared securely via our payment gateway partners (we do not store card or UPI details)
Usage Information
Search history, cart activity, preferences, and purchase history, which help us improve user experience
For merchants or business partners using Vmdmart Seller, we collect:
Business and Personal Information
Name, email, phone number, password, and business/store name
Business registration details (if applicable)
Location Data
Store location coordinates for delivery mapping and listing visibility
Financial Information
Bank account or payment details necessary for settlements and withdrawals (shared securely via payment gateway only)
Store and Inventory Data
Product listings, prices, images, stock levels, and operational hours
Device and Technical Data
Device identifiers and app analytics data for performance optimization
For drivers and delivery partners, we collect:
Personal Information
Name, email address, phone number, password, and profile photo
Verification Documents
ID proofs such as Aadhaar, PAN, or Driving License for identity verification and background checks
Vehicle information (type, model, registration number, etc.)
Location Data
Continuous live location tracking while on-duty for real-time delivery status, customer updates, and route optimization
Device Data
Device identifiers, app logs, and GPS data for tracking and operational integrity
Performance and Rating Data
Order completion rates, delivery times, and customer feedback for quality assurance
Our apps require certain Android permissions to function as intended.
Below is a detailed explanation of each permission and why it is used.
INTERNET – Enables communication with our servers for order processing and app functionality.
ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION – Used to detect user location for showing nearby stores and accurate delivery addresses.
INTERNET – For connecting to servers, sending delivery updates, and receiving order assignments.
ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION / ACCESS_BACKGROUND_LOCATION – For live GPS tracking during deliveries, even when the app runs in the background, ensuring accurate delivery status updates.
FOREGROUND_SERVICE – Required to keep tracking active while the delivery app runs in the foreground.
FOREGROUND_SERVICE_DATA_SYNC – Used for syncing order and route updates in real-time.
FOREGROUND_SERVICE_REMOTE_MESSAGING – Used for receiving instant order notifications from the server.
REQUEST_IGNORE_BATTERY_OPTIMIZATIONS – Ensures uninterrupted background operation of delivery tracking even under battery-saving modes.
INTERNET – Allows sellers to access our servers for managing stores, products, and orders.
ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION – Helps confirm store address and verify delivery zones.
BLUETOOTH & Related Permissions – Used for connecting Bluetooth devices (like POS machines or printers, if used by sellers).
REQUEST_IGNORE_BATTERY_OPTIMIZATIONS – Prevents the app from being stopped while managing live orders or notifications.
FOREGROUND_SERVICE – Allows the app to continue syncing store and order data actively.
Your data is used responsibly and solely for the purposes related to the operation of our apps and services.
We use your data for:
Account Creation and Authentication – To register users, sellers, and delivery partners securely.
Service Delivery – To process orders, verify drivers, assign deliveries, and track shipments.
Communication – To send notifications about order status, delivery updates, offers, and app alerts.
Identity Verification – To ensure the authenticity of sellers and delivery partners.
Payment Processing – To complete transactions securely through integrated gateways.
Customer Support – To assist you in case of any issues, refunds, or queries.
Analytics and Improvements – To analyze performance, fix bugs, and enhance features.
Legal Compliance – To comply with regulatory and legal obligations under Indian law.
We do not use your data for marketing without your explicit consent.
We do not sell, rent, or trade your personal information under any circumstances.
However, we may share limited data in the following situations:
Payment Gateways – Payment-related information is securely shared with payment providers such as Razorpay or Paytm solely for transaction processing.
Service Providers – With verified third-party vendors who assist us in cloud hosting, messaging, or analytics, under strict confidentiality agreements.
Law Enforcement – If required by law, court order, or government agency.
Business Transfers – In case of a merger, acquisition, or restructuring, user data may be transferred securely as part of business assets.
Your security is our priority.
We use the following safeguards:
End-to-end encryption (HTTPS/TLS) for all data exchanges.
Secure cloud storage with restricted access controls.
Regular security audits and vulnerability testing.
Anonymization and tokenization of sensitive fields such as payment data.
We continuously update our security protocols to align with the latest cybersecurity standards.
We retain your data only for as long as necessary:
User and order information is retained to comply with tax and accounting regulations.
Verification documents for delivery partners and sellers are stored securely until the account is active.
You may request account deletion or data removal by writing to vmdmart@gmail.com.
Upon request, your data will be permanently deleted from our active systems within 30 business days, except where legally required to retain certain records.
We use trusted third-party SDKs and APIs to enhance app functionality:
Google Maps API – For navigation and address detection.
Firebase Cloud Messaging – For app notifications and alerts.
Payment Gateways (Razorpay/Paytm, etc.) – For secure transaction processing.
These services have their own privacy policies that govern the handling of your data. You are encouraged to review them:
Google Privacy Policy
Firebase Privacy Policy
Our apps are not designed for children under the age of 13 years.
We do not knowingly collect data from minors. If we become aware that a child has provided personal information, we will immediately delete it.
Depending on applicable law, you may have the following rights:
Right to Access – Request a copy of your data.
Right to Rectification – Correct inaccurate or incomplete information.
Right to Deletion – Request deletion of your personal data.
Right to Withdraw Consent – Withdraw previously given consent at any time.
Right to Restrict Processing – Request limited use of your data.
You can exercise these rights by contacting vmdmart@gmail.com.
Currently, our servers are hosted within India.
If in the future data needs to be transferred or stored outside India, it will be done securely in accordance with applicable data protection laws and international standards.
We may periodically update this Privacy Policy to reflect changes in law, technology, or business operations.
Any updates will be posted on our website and within our apps.
You are encouraged to review this page regularly to stay informed.
Your continued use of our services constitutes acceptance of the updated terms.
For any questions, feedback, or data requests, please contact us:
Vmdmart Group
Ramanthapur, Hyderabad, Telangana 500013
📞 +91 96423 21559
📧 vmdmart@gmail.com
🌐 https://vmdmartapp.com/
This Privacy Policy fully complies with:
Google Play’s User Data Policy, Data Safety Section, and Sensitive Permissions Policy
GDPR (EU Regulation 2016/679) for international users
IT Act, 2000 (India) and SPDI Rules, 2011
All applicable data protection and privacy regulations
